Failed IT Projects
Learn from failed IT projects. This section lists information and references to failed IT projects. One of the failed IT projects listed below has even become part of university coursework as an example of how not to run an IT project ! Not an accolade you would want for your project.
Case Study 1: INCIS – New Zealand Police:
In 1991 New Zealand Police embarked on a major IT project to provide a centralised computer system to provide information, investigation and analysis capabilities to the operational facilities, replacing a legacy system called LES. The prime contractor was IBM. The project was never fully completed, and ran over budget. To this day, the ramifications of this failed project are still felt within New Zealand Government, as every IT project over a certain size is closely watched to ensure the mistakes made during the INCIS project are not repeated
Indeed, a New Zealand university references the INCIS project as part of one of its student courses
Rather than provide details on this website, please read the listed external links to learn more about why this IT project failed.
https://www.beehive.govt.nz/release/release-incis-inquiry-report
Case Study 2: NHS IT Project (UK) to Digitise Patient Records
This example failed IT project is from the UK. In 2002, the (at the time) UK Labour Government embarked on the largest Public Sector IT project ever. This was to digitise all the patient records for the UK’s National Health Service (NHS), to allow doctor’s to access any patient’s records anywhere. A worthy project, but a complete disaster. The failed IT project was eventually dismantled in 2011 by the coalition Conservative & Liberal government, costing the UK tax payer an estimated 12 billion pounds (!!).
Good article by the Daily Mail below, followed by a more in depth analysis
https://www.henricodolfing.com/2019/01/case-study-10-billion-it-disaster.html
https://www.panorama-consulting.com/nhs-it-system-failure
Case Study 3: Victoria State Government, Australia – 10 years of Failed IT Projects
The federal state of Victoria in Australia, has started an internal “review” of 10 years of failed internal IT projects. The Victoria State ombudsman handed down a damning assessment of these projects, focusing on the poor IT project governance, and lack of leadership. Estimated cost of these failures is $1.44 billion AUSD. Online IT news website, Delimiter has more details on this story of woe. Other examples of IT Project failures are also described. See the link below.
Summary
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