The success of an email migration depends a lot on what happens after the migration takes place. After all, moving your team onto a new, more efficient technology platform is only the right move if your employees are able to make the most of the transition and the new tools available to them.
For this reason, many businesses choose to enlist the help of a specialist to facilitate the move. Whether you're doing a fast migration or doing it in stages, much of its success hinges on the preparedness, and therefore training, of employees.
Whether you're doing a fast migration or doing it in stages, much of it hinges on preparedness.
Post email migration training. Do my employees need it?
Like the implementation of any new system, it's important to train employees fully to the level they'll need to navigate the transition smoothly. Learning to operate a new platform such as Office 365, Exchange 2013 or Exchange 2016, while excellent communication tools, will require educating employees on how to make the most of these platforms.
Why training improves employee experience after migration
A migration to a platform like Office 365 is a strategic one. Office 365 improves the way employees work together, aiding communication and collaboration. However, if employees aren't trained properly, or are unaware of the ins and outs of the transition, it can have negative downstream consequences such as confusion and unrealistic expectations in what the technology can deliver, says IDG Communications.
Improved training can not only aid transition, but the period afterwards as well. Just some benefits of training staff include:
- Consistency. Done right, an email migration should have no impact on business continuity, with no downtime. However, if employees aren't trained to handle the new platform, productivity is affected even if there is no lag during the transition, whilst people are sufficiently trained.
- Performance. Likewise, with the right training, employees will be able to make efficient use of the tools provided to them and moving to Office 365 or Exchange 2016 should see an increase in productivity.
- Retention. Employees who are able to work with confidence in their skill and have been adequately trained to do so are more likely to be happier than employees who are working in the dark. Happier employees are more satisfied employees, which will help improve retention and reduce employee turnover.
At Email Migrations, we're the specialists in assisting a smooth, seamless transition between different email platforms. To find out more about how our services can assist you when it comes to migration, get in touch with our team today.