One ingredient of a successful email migration project which can be overlooked is ensuring that your technical staff are properly trained. A common scenario for an email migration project is to be bring in external consultants to do the project, leaving the Support Team to continue to maintain the legacy email system, and wait for the new email system to be handed over to them.

In some cases this can cause discontent within the Support Team as they may feel excluded from the project. This can be mitigated by providing training for the Support Team on the new technologies so they feel valued by the employer.   If you use an emailmigrations.com migration expert, then they can provided limited training to the Support Team, if required.  For example, this could be training on how to support Exchange 2010.

It is my opinion that you should not be training any staff on the email migration software you might be using for your email migration project.   This is because you should be using people who have previous experience to do your email migration.  Any technical person can be trained to use email migration software, but you cannot replace experience with training.

This section of the website lists recommended technical Training vendors who offer specialist online courses related to email – for example: Exchange 2007 and Outlook 2010.

Note: emailmigrations.com is currently researching a number of different Training vendors, prior to any recommendations.